Terms of Use

These terms are an agreement between you and [REGISTERED COMPANY NAME] (Private) Limited (registration number [COMPANY REGISTRATION NUMBER]), of [STREET ADDRESS], [CITY], Zimbabwe, which operates Inala. By creating an account or using the platform you agree to them.

Nothing in these terms takes away any right you have under the Consumer Protection Act [Chapter 14:44] or any other Zimbabwean law that cannot be excluded by agreement. Where a term conflicts with such a law, the law wins and the rest of these terms still apply.

• You must be at least 18, or have a guardian's permission.
• Give accurate details and keep them up to date.
• Keep your password to yourself. You are responsible for activity on your account unless it results from our failure.
• Tell us at [support@inala.africa] straight away if you think someone else has access.
• You may close your account at any time. Some records must be kept — see the Privacy Policy.

Inala is a marketplace. Most items are sold by independent sellers who operate their own stores on our platform. When you buy from one of them, the contract of sale is between you and that seller. We provide the platform, take the payment and help resolve problems, but we are not the seller of those goods.

Sellers are responsible for the accuracy of their listings, the quality and safety of what they sell, and for holding any licence their trade requires.

• Prices are shown in United States dollars and include the seller's price for the item. Delivery is charged separately and shown before you pay.
• Placing an order is an offer to buy. The sale is concluded when the seller accepts and the order is confirmed.
• If an item turns out to be unavailable or wrongly priced, we or the seller may cancel and you get a full refund.
• Choose delivery or collection at checkout. Delivery times are estimates, not guarantees.

Under the Consumer Protection Act you are entitled to goods that are of good quality, in working order, free of defects, and fit for the purpose they are normally used for. If goods fail that standard within the period the law allows, you may ask for a repair, replacement or refund.

You are also entitled to clear, honest information before you buy, and not to be subjected to unfair, unreasonable or unjust contract terms. If you believe a seller has fallen short, tell us at [support@inala.africa] and we will take it up with them.

• You may cancel an order before the seller has dispatched or prepared it, for a full refund.
• Faulty, damaged or wrongly described goods can be returned for a repair, replacement or refund.
• Perishable goods, and items made or personalised to your order, cannot usually be returned once dispatched unless they are faulty.
• Refunds are returned to your Inala Pay wallet or the original payment method, normally within 14 days of the return being agreed.

• Your wallet holds a balance you can use to pay for orders, bills and recurring carts, to send to another Inala account, or to cash out.
• A payment only goes through if your balance covers it in full. We do not offer credit or overdrafts.
• Money in your wallet does not earn interest and is not a bank deposit.
• Keep your sign-in details safe. Tell us immediately about any transaction you do not recognise so we can investigate and, where appropriate, freeze the wallet.
• We may freeze a wallet where we reasonably suspect fraud, or where we are required to by law. We will tell you why unless the law prevents us.
• When you close your account, any remaining balance is paid out to you.

A recurring cart re-orders a saved basket on the schedule you choose and pays from your wallet. You are in control: you can pause, change the schedule, edit the items or cancel at any time before a run, and a run only succeeds if your wallet has enough in it and the items are in stock. Prices are whatever the seller is charging on the day the order is placed.

When you pay a bill through Inala — electricity, water, airtime or school fees — we pass your payment to the relevant provider. You are responsible for entering the correct meter, account or phone number; we cannot recover a payment sent to a wrong number that you supplied. Keep the receipt or token we issue as proof of payment.

• A bid is binding. If you win, you agree to buy at that price.
• Each bid must beat the current highest by at least the increment.
• You cannot bid on your own store's auction.
• When the clock runs out the highest bidder wins. We may cancel an auction that breaks these terms or the law.

If you open a store, you additionally agree to:

• describe your goods accurately, including price, condition and availability, and honour the price shown;
• fulfil orders promptly and communicate about delays;
• handle returns and defects in line with the Consumer Protection Act;
• hold any licence, permit or registration your trade requires, and meet your own tax obligations;
• only publish images and text you have the right to use, and only publish a map pin for premises you actually operate from;
• handle customer information you receive through us only to fulfil the order, and in line with the Cyber and Data Protection Act.

Funds from your sales settle into your Inala Pay wallet. We may hold a settlement while we investigate a dispute or suspected fraud.

Our wholesale catalogue lets businesses buy stock from other businesses. These are business-to-business sales between the two companies — consumer protections written for individual shoppers may not apply. Minimum order quantities and wholesale prices are set by the supplier and shown before you order.

You keep ownership of the text, images and links you upload. By uploading them you give us a non-exclusive, royalty-free licence to host, display and reproduce that content for the purpose of operating and promoting the platform. You confirm you have the right to grant that licence.

We may remove content that breaks these terms, infringes someone else's rights, or is unlawful.

• sell anything illegal, counterfeit, stolen, or requiring a licence you do not hold;
• use Inala to launder money, evade exchange control, or finance crime;
• post false ratings or reviews, or manipulate auctions with fake bids;
• interfere with the platform, attempt unauthorised access, or scrape it at scale without our written permission;
• impersonate another person or business, or misrepresent your connection to one.

We may suspend or close an account or store that breaks these terms or the law, or where we reasonably suspect fraud. Where we can, we will tell you why and give you a chance to put it right. Any money properly owed to you remains yours.

We provide the platform with reasonable care and skill, but we do not promise it will always be available or error-free. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit or business.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Zimbabwean law — including your rights under the Consumer Protection Act.

Talk to us first at [support@inala.africa]; most problems are solved quickly. If we cannot resolve it, you may refer the matter to the Consumer Protection Commission or another competent body.

These terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe have jurisdiction.

We may update these terms. If a change is material we will publish the new version and ask you to accept it the next time you sign in. If you do not accept, you may close your account. Changes do not apply retrospectively to orders already placed.